You do not need any formal training to get a receptionist job. To develop your skills and improve your understanding of various roles within the business administration section a qualification such as the Certificate IV in Business (administration) is enough. You can easily get a receptionist job in lower-level businesses. The skills required to be a receptionist are;
1) Customer service.
2) Time management.
3) Troubleshooting and problem solving
4) Microsoft Office experience.
5) Multitasking.
6) Technical skills.
7) Computer.
Customer Service
buyer service is the support, guidance, and help a company provides its customers both before and after buying or using its products or services. buyer service is an important factor in ensuring the satisfaction of buyers, Recovering customers, and the growth of a business. Customer service is also considered a key aspect of servant leadership.
Customer service representatives are the only employees who have direct access to communication with buyers and users in most companies. The Customer’s views about the company and its products are shaped according to. Their experience in dealing with that person. This is the reason why many companies struggle to increase customer satisfaction levels.
Benefits of Customer Service
There are a lot of reasons why business companies should invest in good customer service. Some of the important benefits of applying a customer service program is listed below:
1) Customer retention.
2) Employee retention.
3) Troubleshooting and problem solving.
4) Referral’s.
5) Brand boost.
6) Increased customer lifetime value.
7) Corporate culture.
Time management
Time management is the simple combination of tasks and activities to get maximum effectiveness of an individual’s efforts. The main purpose of time management is to allow people to do more and better work in less time. The constituents of time management are organizations, planning, and scheduling to take best advantage of the time available.
Time management techniques also depend upon an individual’s particular situation related to their capabilities and characteristics. The importance of time management is in its ability to make time meaningful. Time management allows people to consume most of their time.
Benefits of time management
The benefits of effective time management apply equally to the business and its employees. Some of these benefits include the following;
1) Happier employees.
2) Improved creativity.
3) Lower absenteeism.
4) Lower turnover.
5) Increased productivity.
6) Enhanced reputation.
Troubleshooting and problem-solving
Problem-solving or troubleshooting is the capability of an individual to tackle an undesired problem or issue. A person can identify what is causing the issue, and then find a proper solution. Most of the work done by the system support community is directly related to problem-solving and troubleshooting skills.
That is why problem-solving competency is most important to this community. This skill requires the ability to effectively communicate with customers who have different knowledge levels, ask important questions to collect proper information, and simultaneously pass judgment about the information provided to them.
Microsoft Office experience
Sufficient knowledge of Microsoft Office means that you can use MS Word to edit text documents, create new templates, and change the creation of tables of the content. Coefficient knowledge of Excel means the ability to run and create functions, pivot tables, and charts.
Sufficient knowledge of MS PowerPoint means having the ability to design presentations, create templates, customize slides, create animation, create manuscripts, create paragraphs and charts, and troubleshoot presentations. Microsoft Office offers a program. That used both in a browser and a computer.
Multitasking
Multitasking is the ability to perform more than one task at the same time. A system can run multiple programs at the same time. Multitasking is the ability of a computer to keep all of its resources at work as long as it is possible. It is controlled by the part of a computer which is known as the operating system.
The operating system (OS) of a computer is a component that loads the programs into the computer. It controls the processing and execution of the programs until they are finished. Multitasking involves conjoining and interlocking the working of several programs. This is often gained by maximizing the difference between the system’s processing capacity and slower rates.
Technical skills
Technical skills are the specific knowledge and experience needed to perform specific tasks and use specialized tools and programs in real life. A wide range of technical skills is need in every field of business and industry. Skills are also need in it business administration, healthcare, and education.
Many entry-level positions in industries need basic technical skills. These skills are cloud computing in Google Drive and navigating social media platforms. Programming languages, technical writing, or data analysis are examples of more advanced technical skills that a job might require.
Computer
Even many jobs require intermediate or advanced level education in computer skills. These requirements include knowledge of specific software, applications, or devices. Learning more computer skills can be helpful for individuals who are willing to improve their abilities and performance at work.
Computer skills are divided into two categories: hardware and software. Hardware skills include knowledge about how to physically operate a computer. They can be as simple as configuring how to turn devices on and off. Software skills help you to use computer programs and applications efficiently.
Conclusion
Receptionists need to be able to answer calls right away, speak in a friendly manner, and maintain professionalism in all phone conversations. Aside from that, receptionists also need to be able to gather and understand information, as well as relay it accurately.